Thank you for choosing Stretch Shapes for your event décor needs. We are committed to exceptional customer service and stand behind our products with an industry-leading warranty.

1-YEAR WARRANTY ON FABRIC PRODUCTS

We are confident in the quality of our fabric products. That’s why every fabric item we sell comes with a 1-year warranty, ensuring peace of mind and satisfaction.

1-YEAR WARRANTY ON FRAMES

All framed products, excluding custom projects, are covered by a 1-year warranty on the metal components. This includes our popular Full Moons, Vector Grids, Quick Walls, Event Arches, and 2D Forms.

OUT OF BOX GUARANTEE 

We guarantee that all products will be free from material defects upon arrival. If you encounter any issues with your product straight out of the box, we will replace it promptly. Our items are designed to meet the dimensions and quality displayed on our website.

LONG-TERM ASSURANCE

Our seams are guaranteed not to come undone, break, or tear. By following the recommended care and maintenance instructions, you can extend the life of your product well beyond the warranty period.

EXCLUSIONS

Our warranty does not cover damage caused by punctures, overstretching, improper storage, unsuitable use, high winds, or prolonged exposure to outdoor conditions. While our fabric is designed for high performance, please follow usage guidelines to ensure longevity.

POST-WARRANTY SUPPORT

If your warranty has expired, please don’t hesitate to contact us with any issues. We strive to assist you in any way possible, ensuring confidence in your purchase and continued satisfaction with Stretch Shapes.

QUALITY ASSURANCE

We take great pride in our craftsmanship. Before leaving our facility, every product undergoes a thorough quality check to ensure it meets Stretch Shapes’ rigorous standards.

FLAME RESISTANCE

Our products are made from inherently flame retardant (IFR) premium fabric. The flame retardancy is integrated into the fabric’s fibers, ensuring compliance with NFPA-701 and CSFM Title 19 standards, among others. Your Stretch Shapes product will remain flame-retardant for its entire lifespan, even after repeated washings.

Note: This is not a certificate of flame resistance. Certifications are available upon request.